How will you be the change?

We believe every role is essential to providing that peace of mind for our customers – whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Facilities Assistant with Bellrock, you’ll do it by…

Purpose – To support the Facilities Manager (FM) in the compliant, timely and effective delivery of FM services.

• Ensure that Bellrock meet PFI contractual obligations and the timely delivery of the contract deliverables.
• Leading the administration and caretakers in the management of the helpdesk (Concerto).
• Be the first point of escalation for the client, building users and suppliers as required.
• Ensure that reactive tasks logged by building users are attended to and rectified in a timely manner and within the relevant priority category.
• Delegate caretaker resources to attending to faults and issues logged by building users.
• Liaising with sub-contractors/suppliers to arrange attendances for Planned Preventative Maintenance attendances as well as for reactive and quoted works, and ensuring they are completed ahead of set due dates and that sub-contractors/suppliers’ complete tasks and upload certification on Concerto.
• Coordinating with the FM and/or Head Caretaker in resolving issues quickly by taking ownership of jobs where an issue or fault has led to a potential unavailability/service failure event until satisfactory completion and keeping stakeholders informed until the matter is satisfactorily resolved.
• Assisting the FM in arranging attendances for Quoted works ensuring the relevant resources are available and works are not disruptive to building operations.
• Producing data and analysis of helpdesk statistics, sub-contractor/supplier performance and compliance as required.
• Assist the FM in gathering and compiling all necessary data and information from all service streams that is required for monthly FM Operations monthly reporting.
• Ensure that all Variation, Lifecycle and Additional non-contract works are billed on completion and in a timely manner as well as maintaining the respective trackers.
• Coordinate the activities of all Bellrock services to ensure that the necessary data management information to effectively monitor the contract, can be produced.
• Monitor and liaise with sub-contractors/suppliers to ensure effective day to day service delivery and work closely with the FM to identify any performance issues.
• Maintain the helpdesk PPM schedule to ensure it is up to date and liaise with Planned services for any amendments or changes approved by the FM.
• Support the FM in promoting a culture of compliance and escalate any issues or areas of concern.
• Manage and operate Concerto and Lens on the behalf of Exempt Suppliers ensuring all information is accurate and monitored.
• Assist the FM in the financial management of operations by ensuring the documentation of spend and that budgetary parameters are being met.
• Place and manage orders to suppliers utilising Bellrock platforms and ensuring that best value is obtained.
• Ensure accurate financial reconciliation and reporting of Bellrock Catering Services
• Promote the Bellrock values within the business and all operations.
• Supporting the FM in maintaining positive and collaborative relationships with the representatives of Bolton Metropolitan Council, ProjectCo, and all other contract stakeholders.
• Assume leadership of contractual administrative function in the absence of the Facilities Manager
• Embrace learning and personal development opportunities.
• Any other reasonable duties that may be requested.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Facilities Assistant, you’ll need…

• Customer Service
• Day to day Facilities Management operations and service delivery
• Bespoke CAFM based systems and processes
• Leading an administrative function.
• Prioritising and delegation of tasks
• Understanding how to deliver contracted services
• Contractor/Supplier management
• Data analysis and reporting

Attention to detail and information gathering

• Customer Service
• Day to day Facilities Management operations and service delivery
• Bespoke CAFM based systems and processes
• Leading an administrative function.
• Prioritising and delegation of tasks
• Understanding how to deliver contracted services
• Contractor/Supplier management
• Data analysis and reporting

Attention to detail and information gathering